Serenity support
Help with your account, verification email, journal, or a problem in Serenity.
Contact Serenity
Email support@serenityai.chat. Include your app version, Android device model, what you expected, and what happened. Never send passwords or verification links. Avoid sending private journal or conversation content.
Serenity is provided by Jarrod M Avery, doing business as Supply4u, from 81 Hunters Point Ct, Angier, NC 27501, United States. North Carolina law governs this service. The initial launch is intended for adults in the United States. Support hours are 9:00 AM–5:00 PM Eastern Time.
Verify your email
After creating an account, open the confirmation email and select its verification link. Check Spam and other filtered folders if it has not arrived. Use the resend option in the app when available, and use the newest email if you requested more than one.
If verification or sign-in still fails, email support with the account email address and the error message. Do not forward the verification link or your password.
Your journal and guest mode
Journals, conversations, and mood history are saved on the device. Optional cloud sync, when available, is off by default; turn it on in You on each signed-in device to share journal entries and mood check-ins through your account. Conversations never sync. Signed-in accounts have separate local profiles; Guest notes are accessible to anyone using Guest mode on that installation. Older unscoped notes remain in Guest mode rather than being assigned to an account.
The card labeled Example entry is built-in guidance, not a saved journal entry. In You → Trust & privacy, Export local reflections makes a JSON copy of only the active local profile on this device. Files and clipboard copies are not encrypted by Serenity. Signing out does not erase local reflections. Read the deletion instructions before sharing an installation, clearing app data, or uninstalling; removed local reflections cannot be recovered by Supply4u.
Current test-release features
Guest and on-device demo conversations use rule-based responses. If live AI is enabled, signed-in adults can separately opt in; new live-chat messages and recent live context are sent through Supabase to OpenAI. The journal and older demo messages are not sent. The Android test build uses Google Play billing for the $4.99/month Premium subscription; the browser preview does not process purchases.
In the installed mobile app, turn on Daily reminder in You → Preferences to request device notification permission and schedule a local check-in around 9:00 AM. Premium members can also turn on a Sunday reflection. The browser preview cannot schedule device reminders. If notifications are blocked, allow Serenity in your device settings and try again.
Signed-in users can choose to send a selected response and reason to a restricted report queue if the reporting service is available. Serenity only marks it Reported after the service confirms saving it. Guests can email support instead; neither path is an emergency service.
Privacy and deletion requests
You can read the full privacy policy inside the app without signing in. You can also request account deletion by email if you cannot access the app. We complete emailed deletion requests within 30 days after verifying ownership. Resolved support emails are deleted within 90 days after resolution unless a legal obligation requires retention.
Not an emergency service
Serenity offers general wellness support, not medical diagnosis, treatment, or crisis monitoring. In the United States, call or text 988 for crisis support. Call 911 or local emergency services if someone is in immediate danger. Do not wait for an email reply in an emergency.